Shuvo Privacy Policy — How Is Your Data Protected?
Shuvo believes that protecting your personal information is a fundamental right. In this policy, we clearly explain how your data is collected, used, and stored.
Last Updated: 2026
What Information Do We Collect?
When you create an account and use services on shuvo, various types of information are collected — either automatically or with your consent. The categories of information collected are detailed below.
Full name, email address, mobile number, date of birth, and national ID details (where required for KYC verification).
IP address, browser type, operating system, device model, and screen resolution are collected for technical improvement purposes.
Mobile payment number (bKash/Nagad), transaction amount (৳ BDT), date, and reference number. Full card numbers and PINs are never stored.
Behavioural data — including which pages you visit, how long you spend on them, and which games you play — is used to improve the service.
How Do We Use the Information We Collect?
Your data is used to keep your account active, verify logins, and process payment transactions. This is essential to the core functionality of the service.
Your data is analysed to detect suspicious account activity, prevent fraud, and ensure compliance with anti-money laundering (AML) regulations.
Behavioral data is used to improve the user experience and develop new features. This analysis is conducted entirely in the form of anonymized, aggregate statistics.
Your contact details are used to send important account notices, payment confirmations, and responses to support tickets.
Certain data is legally required to be retained to meet the requirements of applicable Bangladeshi law, tax authorities, or regulatory bodies.
Your data is used to send you relevant promotions and bonus offers based on your preferences and play style. You can turn this off at any time.
How Do Cookies & Tracking Technologies Work?
Shuvo uses cookies and similar technologies to enhance your browsing experience on our website. Cookies are small text files stored in your browser that help the platform recognize you.
These cookies are essential for maintaining login sessions and verifying security. Disabling them will prevent the platform from functioning properly.
Data on which pages are visited most and where issues occur is collected and used to improve the service. These cookies work entirely with anonymous information.
You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features.
Data Retention, Security & Third-Party Sharing
Data Retention Period
Your data is retained for as long as your account remains active. After account closure, certain information may be kept for up to five years due to legal obligations. Beyond that period, data is securely deleted or anonymised. Payment transaction logs must be retained for a defined period in accordance with Bangladesh's financial regulations.
Security Measures
Shuvo uses modern SSL/TLS encryption to secure all data in transit. Data stored on servers is also kept encrypted. Regular security audits and vulnerability assessments are conducted, and only authorised personnel can access data for specific authorised purposes.
Third-Party Data Sharing Policy
Shuvo never sells your personal information or shares it with third parties for advertising purposes. However, data may be shared in the following limited circumstances:
- Authorised payment gateways for payment processing (only the information required to complete transactions)
- When required by legal obligation, at the direction of Bangladeshi government authorities or courts
- Technical service providers (hosting, cybersecurity) bound by strict confidentiality agreements
- Game software providers — only the minimum information necessary to operate the games
What Are Your Rights?
To find out what information we hold about you, contact our support team at any time. We will provide a copy of your data within 30 days of your request.
If your account contains any incorrect or outdated information, you can request a correction. Your name, contact details, and other personal information can be updated with ease.
You may request that your data be deleted when closing your account. However, certain information may need to be retained for a defined period due to legal obligations.
To opt out of promotional emails or SMS, use the unsubscribe link at the bottom of any message or contact our support team. Essential account-related communications cannot be disabled.
You may request a copy of your data in a machine-readable format. Processing this request typically takes up to 15 business days and will require identity verification.
Policy Updates & Contact Information
Shuvo reserves the right to update this Privacy Policy as needed. If significant changes are made, users will be notified via their account, and the updated date will be shown on this page. Continued use of the platform after any policy changes will be considered acceptance of the revised policy.
If you have any questions or concerns about your data privacy, please contact us directly. Our data protection team typically responds within 7 business days.
Contact Information
Email: [email protected]
General Support: [email protected]
For more information, visit our FAQ Page here.
